Your privacy is important to us. It is IPNET LTD's policy to respect your privacy regarding any information we may collect from you across our website, https://www.onlymobilephones.co.uk, and other sites we own and operate.
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
We may also collect data about the device you’re using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
We may ask for personal information, such as your: Name, Email, Date of birth, Phone/mobile number, Home/Mailing address, Work address. You have the right to withdraw consent by contacting IPNET LTD via the contact methods listed on this site. We retain data indefinitely.
We will process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have legal bases for doing so. These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:
We don’t keep personal information for longer than is necessary. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person.
We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes:
When you complete an enquiry, you consent to us disclosing your personal information to the following parties:
Mobile Phone Providers offering mobile phone products such as phone contracts. Our preferred partners in this sector are:
Telefonica UK Limited trading as O2 | https://www.o2.co.uk
Intelling Limited trading as Switch Experts (processing on behalf of Telefonica)| https://intelling.co.uk
Vodafone Limited | https://www.vodafone.co.uk
Lead365 Limited | https://www.lead365.co.uk
Hutchinson 3 | https://www.three.co.uk
Money Expert Limited | https://www.moneyexpert.com
italk Affiliate Telecommunications Limited | https://www.italktelecom.co.uk
Trusted Third Parties
Utility Providers offering utility switching products and services such as Broadband and Energy. Our preferred partners in this sector are:
Bulb Energy Limited | https://bulb.co.uk/privacy/
Octopus Energy Limited | https://octopus.energy/policies/privacy-policy/
OVO Energy Limited trading as Boost Energy | https://www.boostpower.co.uk/privacy-policy
Shell Energy Retail Limited | https://www.shellenergy.co.uk/info/policies/privacy
Sky UK Limited | https://www.sky.com/help/articles/sky-privacy-and-cookies-notice
Utilita Energy Limited | https://utilita.co.uk/terms
Scottish Power Energy Retail Limited | https://www.scottishpower.co.uk/privacy
So Energy Trading Limited | https://www.so.energy/privacy
ESB Energy Ltd, Peter House, Oxford St, Manchester M1 5AN |https://www.esbenergy.co.uk/
Velocity Broadband | https://www.velocitybroadband.co.uk/privacy/
Interactive Results LTD | https://www.interactiveresults.co.uk/privacy-policy
Lead 365 Limited | https://www.lead365.co.uk/privacy-policy/
RS Data Tech LTD | https://rsdatatech.com/
We may disclose personal information to:
The personal information we collect is stored and processed in United Kingdom, or where we or our partners, affiliates and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties. We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.
Where we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws to the ones in our jurisdiction. There are risks if any such third party engages in any act or practice that would contravene the data privacy laws in our jurisdiction and this might mean that you will not be able to seek redress under our jurisdiction’s privacy laws.
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.
Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Notification of data breaches: We will comply laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
You have certain rights under the General Data Protection Regulations . For example, we will always let you have a copy of the personal information we hold about you, if you request it from us in writing.
Right to be informed
Right to Object
As you have asked us to help you find a telecommunications product or service, we need to process the personal information you give us to enable us to find the best product or service available amongst our panel mobile phone providers and/OR brokers. You can object to this processing at any time by sending us an email at omp [@] indigopapa.net>, or by writing to the Customer Services Team at IPNET LTD, Great Western House, Boundary Lane, Saltney, Chester, CH4 8RD. We will action any request you make promptly, although this will mean that we will not be able to help you find the telecommunications product or service that you asked us to search for.
Right of Access
You can ask us at any time to confirm whether we hold your personal information, and if so, you can access it by writing to us at: IPNET LTD, Great Western House, Boundary Lane, Saltney, Chester, CH4 8RD or by sending us an email at omp [@] indigopapa.net>
Right to rectification
If we hold personal information about you that is inaccurate, you can ask us to correct it, and we will do this as quickly as possible.
Right to erasure
If it is no longer necessary for us to hold your personal information bearing in mind the reason why you provided it to us, you can ask us to delete it. If you ask us to do this, we will delete your personal information as soon as possible although this will mean that we may not be able to help you find the telecommunications product or service that you asked us to search for.
Right to restrict our use of your information
You can ask us to restrict our processing of your personal information if you think for example that the personal information you gave us is inaccurate. This may mean that we may not be able to help you find the telecommunications contract or service that you asked us to search for.
Right to data portability
This gives you the right to ask a holder of your information to transfer that information to another business. This right would most commonly be used if you were switching banks, insurance companies and utility companies.
Right to complain to the Information Commissioner's Office (ICO)
We will try to resolve any complaint that you may have in relation to data protection issues. If you are not happy with our final response you have the right to have your complaint dealt with by the ICO. Please refer to our Complaints section How To Make a Complaint below for further information.
Under the General Data Protection Regulation (GDPR), all individuals have the right to request the deletion or removal of personal data (the right to be forgotten) under the following circumstances:
Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.
When the individual withdraws consent.
When the individual objects to the processing and there is no overriding legitimate interest for continuing the processing.
The personal data was unlawfully processed (i.e. otherwise in breach of the GDPR).
The personal data has to be erased in order to comply with a legal obligation.
The personal data is processed in relation to the offer of information society services to a child.
There are some circumstances where the right "to be forgotten" does not apply i.e. where we need to comply with a legal obligation.
OnlyMobilePhones.co.uk will always aim to be fair and honest in everything we do, so if you have a complaint about any aspect of our service we're keen to resolve it as quickly as possible. You can contact us in the ways outlined under the Contact Us page. We will acknowledge receipt of the complaint within 5 working days and we hope to provide a final response within 4 weeks (1 month). If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to the ICO (details below):
You can report any of your concerns to the Information Commissioner's Office (ICO)
Information Commissioner's Office
Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate)
If you wish to request your "right to be forgotten" please email: omp [@] indigopapa.net
Great Western House
This policy was last updated September 2020.